OffTrackBetting.com Customer Support

At OffTrackBetting.com (OTB) our goal is to make your online wagering experience as simple and fun as possible.

Please utilize the information below to answer Frequently Asked Questions about our service and also to reach out to us if you need assistance in regards to placing a wager, questions about your horse racing rebates or help in funding your OTB betting account.

Contact OTB Customer Service Representatives by email or by phone and we will have you up and running in no time.

Forgot Your Account/PIN Number ?

If you're having trouble logging in due to a forgotten account number or PIN#, please call us at 1-855-941-1010. For the security of your account, we will not transmit your PIN via email.

OTB Self-Support Links

To start answering your questions, feel free to use the links below. We may already have your answer here:

OTB Contact Info

Customer Support Hours (all times ET)

  • Christmas Eve (Saturday): 11am - 5pm
  • Christmas Day (Sunday): CLOSED
  • Normal hours New Year's Eve and New Year's Day
  • Monday and Tuesday: 12 noon - 8pm
  • Wednesday and Thursday: 12 noon - 9pm
  • Friday and Saturday: 11am - 11pm
  • Sunday: 11am - 8pm

Contact Customer Support

Toll Free Support Telephone: 1-855-941-1010